BREAK FIX VS MANAGED SERVICES
March 21, 2024
What suits your business best?
BREAK-FIX MODEL
This is when you contact your IT Tech when something breaks or you are needing something. Here are some Pros & Cons for this type of model
PRO’s
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No fixed rate
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No lock-in contract
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Call when you need
CON’s
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No proactive work completed on your systems and equipment
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Speed of response may not be consistent
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Depending on how often you call, will determine how expensive it is, hard to budget and plan
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Tech’s may not be available during peak times
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Techs may not have all qualifications needed to assist you
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Possible extensive downtime for business
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May not be until you’ve been hacked that you know something is wrong
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No forwarding planning
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May need to buy your own equipment
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No contract means no Service Level Agreement
MANAGED IT SERVICE PROVIDER (MSP)
An MSP is a company that you hire to act as your IT Department. Focus is on preventing any issues. Here are some Pro’s and Con’s for using a MSP.
PRO’s
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Minimise your cybersecurity risk
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Professional Technicians and Account Managers who know your business and systems
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Up to date and managed virus protection
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Availability (up to 24/7 support)
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Access to Business Grade Equipment instead of Consumer-Grade
Less downtime for your business Takes the stress of you trying to
manage your own IT -
Forward planning & budgeting for IT infrastructure
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Server & end-point maintenance completed without interruption to your business including back-up management and email filtering
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A signed contract also means you will have a Service Level Agreement (SLA)
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Regular IT health checks completed Vendor management of other
equipment (printer, phones etc.)
CON’s
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Locked into a contract Locked in fix-rate
